Need help? Our support team is ready to assist with questions about your account, deposits and withdrawals, payment methods, bonus balance or free spins, and with technical concerns on mobile and desktop. We can also answer queries about featured games, slots, live casino or live betting, active promotions, recent wins, promotional terms, and loyalty or VIP queries. We also help with cashier and KYC queries. For general feedback or account issues contact us via the channels below for a fast response.
| Department | Contact |
|---|---|
| Customer Support | Live chat & email: [email protected] (Account, deposits, withdrawals, technical help, bonus balance) |
| General Enquiries | [email protected] (Corporate, press and site enquiries) |
| Affiliate Enquiries | [email protected] (Partner onboarding and reporting) |
| Phone | +44 20 7946 0321 (Calls answered during working hours) |
| Working hours | Mon-Fri, 09:00-22:00; Sat-Sun, 10:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details. Providing concise information and attachments up front helps us resolve requests faster and avoids unnecessary follow-ups or delays.
Contact Form
Response Time
Our support team aims to respond to most enquiries within one business day. Quick questions via live chat or email are usually answered the same day; more complex cases, such as KYC or payment investigations, can take longer while we review documents and liaise with partners. We’ll keep you updated on progress and expected resolution times.
Feedback
Have an idea for making Britsino easier to use? Share your feedback, suggestions or any issues you have noticed. Whether it is about finding games, using the cashier or browsing on mobile, we review player comments carefully. Your input helps us decide what to improve and make the website more useful for everyone.